Privacy Policy

1. Introduction & scope

This Privacy Policy explains how PrimeHarbor ("we", "us", "our") collects, uses, discloses and protects personal information when you visit primeharborvie.com or interact with us. We are an independent Australian editorial website — not a retailer, booking service or government body.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our site, you agree to the practices described here.

2. Information we collect

We collect only what we need to run an editorial website and keep in touch with readers who ask us to. This may include:

• Newsletter email address — if you subscribe to the PrimeHarbor dispatch, we collect the email address you provide.
• Contact-form details — when you message us, we collect your name, email address and the content of your enquiry.
• Analytics data — aggregated, mostly de-identified usage information such as pages viewed, approximate region, device type and referring site.
• Cookies and similar technologies — small files stored on your device. See our Cookie Policy for detail.

We do not collect sensitive information, and we never ask for payment details — we sell nothing on this site.

3. How we use information

We use the information we collect to:

• send the newsletter you have subscribed to and let you unsubscribe at any time;
• respond to your enquiries and feedback;
• understand which guides are useful so we can improve our content;
• maintain the security and proper functioning of the site; and
• meet our legal and record-keeping obligations.

We do not sell your personal information, and we do not use it for unrelated purposes without your consent.

4. Third-party providers

We rely on a small number of reputable service providers to operate the site, such as website analytics tools and an email delivery platform for the newsletter. These providers may process limited personal information on our behalf and only for the purposes we specify.

We choose providers that maintain reasonable security and privacy standards, and we ask them to handle information consistently with this policy and applicable law. Their own terms and privacy notices govern their wider operations.

5. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls, encrypted connections and limiting who can view contact and subscriber data.

6. How long we keep it

We keep personal information only for as long as we need it for the purposes described above, or as required by law. Newsletter details are kept until you unsubscribe; contact-form messages are kept for a reasonable period to handle and follow up on your enquiry. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your rights under the Australian Privacy Principles

Under the APPs in the Privacy Act 1988 (Cth), you have rights in relation to the personal information we hold about you, including the right to:

• Access the personal information we hold about you; and
• Correction — ask us to correct information that is inaccurate, out of date or incomplete.

To make a request, contact us at hello@primeharborvie.com. We will respond within a reasonable time and may need to verify your identity first. There is generally no charge to access your information.

8. Children's privacy

PrimeHarbor is intended for a general adult audience. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

9. Overseas disclosure

Some of our service providers (for example, analytics or email platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs and is protected by appropriate safeguards.

10. Third-party links

Our site links to external resources such as the Bureau of Meteorology and state fisheries authorities. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any site you visit.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The "Last updated" date at the top of this page shows when it was last revised. We encourage you to review it periodically.

12. Contact & complaints

If you have a question, a request, or a concern about how we handle your personal information, please contact us at hello@primeharborvie.com. We take privacy concerns seriously and will work with you to resolve them.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.